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LandPark Helpdesk helps you achieve optimal technical support. Increase responsiveness by establishing your Helpdesk team. Incident resolution management extended more widely to the entire infrastructure of your company (purchase requests, consumables non-IT items, etc ...). Choose the helpdesk tool that is tailored to your needs with a rapid, low-cost implementation: Requests directly made by users / Requests made on behalf of users / Requests made by email / Automated scheduling / List of tickets by status / Technician Schedule , Technical group schedule or suppliers with recurring tasks / Predefined messages are sent according to event types / Searching for a solution / Searching for objects that are associated with each user / Searching for objects in your database / Memos and alerts for overdue tickets / Ticket history / Queries / Statistics / Polls and surveys / Automated escalation / Project management / Technicians management / Absence management / Priority Management / Problems and solutions settings / Ticket code settings / Access rights / Company profile settings / Activate display filters when users make requests / News Settings, etc.

Release date:2011-08-25
Order:Click here to purchase full version
Keywords:helpdesk, issue tracking, it asset management, inventory tracking software
Program type:Shareware - $2911.00
Install support:Install and Uninstall
Operating system:WinXP, WinVista, WinVista x64, Win7 x32, Win7 x64, Win2000, Windows2000, Windows2003, Windows Vista Ultimate, Windows Vista Ultimate x64, Win98, WinNT 4.x, Win95, Win 3.1x, Windows Vista Starter, Windows Vista Business, Windows Vista Enterprise, Windows Vista Business x64, Windows Vista Enterprise x64
Requirements:Multiple user access, Windows 2003 Server minimum, server Web IIS 6.0 minimum
File size:20845 K

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